Version: 10 July 2026
EY-LO grants a 14 day right of withdrawal to all customers worldwide, regardless of whether they are consumers or business customers, and regardless of their country of residence.
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us
EY-LO Eyes for your Loupes UG (haftungsbeschränkt)
Feurigstraße 56
10827 Berlin
Germany
Email: info@ey-lo.com
of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods. For returns from countries outside the European Union, any customs and export costs are also to be borne by you.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
If you wish to withdraw from the contract, please fill in this form and send it back.
To
EY-LO Eyes for your Loupes UG (haftungsbeschränkt)
Feurigstraße 56
10827 Berlin
Germany
Email: info@ey-lo.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):
_________________________________________________________
Ordered on (*) / received on (*): _______________________
Name of consumer(s): ___________________________________
Address of consumer(s): _________________________________
_________________________________________________________
Signature of consumer(s) (only if this form is notified on paper):
_________________________________________________________
Date: _______________________
(*) Delete as appropriate.
Note: This Withdrawal Policy follows the model withdrawal instructions set out in Annex I of Directive 2011/83/EU on consumer rights. The right of withdrawal granted on a voluntary basis to business customers and to customers from countries outside the European Union follows the same conditions as the statutory right of withdrawal for consumers.